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What is thinkgroup’s Returns Policy?
Clients are encouraged to select products carefully using information on the thinkgroup website to ensure that the correct products are ordered.
thinkgroup has a very clear returns policy:
- Goods may only be returned for credit.
- Custom made or custom processed Goods or Goods acquired specifically for the Buyer will only be returnable with the Seller’s written consent.
- Goods may only be returned for credit or exchange within 7 days of the date of invoice and must be in as new & saleable condition. Goods may be returned for credit or exchange after that time if there was a breach of the statutory conditions.
- At the supplier’s discretion, Goods returned for credit or exchange may incur a restocking fee equal to 10% of the invoiced price of the Goods. The minimum restocking fee per Order is $30 and the maximum restocking fee per Order is $300. For example, if the invoiced price of the good is less than $300 then the restocking fee will be $30, otherwise if the price is greater than $300 but less than $3000 then the restocking fee will be 10% of the invoiced price otherwise the restocking fee will be $300.
- It is the supplier, and not thinkgroup, who sets the above mentioned terms and conditions.